Last Updated: January 2026
EliteMD ("we," "our," "us") operates the medical directory website at thedoctordirectory.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
1.1 Information You Provide
When you use EliteMD, we may collect information you voluntarily provide, including: your name, email address, and phone number when submitting doctor inquiries; your medical condition or reason for seeking care; your location and insurance information; messages you send to doctors through our platform; and account registration information for doctors joining our directory.
1.2 Automatically Collected Information
When you visit EliteMD, we automatically collect certain information including your IP address and approximate location, browser type and operating system, pages viewed and time spent on pages, referring website or search terms, and device identifiers.
2. How We Use Your Information
We use the information we collect to: facilitate communication between patients and doctors, improve our directory and search functionality, send you responses to your inquiries, analyze website usage patterns to improve user experience, prevent fraud and ensure platform security, comply with legal obligations, and send marketing communications (with your consent).
3. How We Share Your Information
We share your information only in the following circumstances:
With Doctors You Contact: When you submit an inquiry to a doctor, we share your name, contact information, and inquiry details with that specific doctor only.
Service Providers: We use third-party services for hosting, analytics, and email delivery. These providers are contractually bound to protect your data.
We Never Sell Your Data: EliteMD does not sell, rent, or trade your personal information or health data to advertisers or data brokers.
4. Data Security
We implement industry-standard security measures including encryption of data in transit (TLS/SSL) and at rest, HIPAA-compliant data handling for health information, regular security audits and vulnerability assessments, access controls and authentication for all systems, and secure data centers with SOC 2 compliance.
5. Your Rights
You have the right to: access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, opt out of marketing communications, and request a copy of your data in a portable format.
6. Cookies and Tracking
EliteMD uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand how visitors interact with our directory. You can control cookie settings through your browser.
7. Contact Us About Privacy
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us through our contact page.
Contact Our Team
Have questions about finding the right specialist? Our patient concierge team is here to help you navigate your healthcare journey.